Fixed Price IT Support Offer

Thursday, 28 May 2009, 16:24

pureIT Fixed Price IT Support is for businesses in Hampshire who want the peace of mind that an IT support contract brings, along with the knowledge that the budget will stay as agreed and that there are no nasty invoices at the end of the month.

With pureIT you can be sure that someone knowledgeable is on hand to ensure that any unexpected IT issues are dealt with in a timely manner and the day-to-day upkeep of your systems is properly managed.

For a simple monthly flat-fee of £25+VAT per system, we provides inclusive support services for your IT infrastructure, servers and systems.

We guarantee a service level to ensure any down time is kept to a minimum and that all is kept running smoothly and up to date.

pureIT Fixed Price Support services are based on a guaranteed response time and provide flexible hours of cover-from normal office hours through to full 24x7-allowing customers to match the service to their business needs.

The service offers a choice of remote-only or on-site-inclusive options*, and also includes remote server and network monitoring and alerting plus monitoring and management of any backup system and any antivirus/spyware software you have installed, as well as handling any necessary system patches and security updates to keep your network in tip-top shape.

pureIT Fixed Price Support clients gain from a named account manager and support representatives, who will work with you to understand your IT needs and systems to ensure their continued smooth operation and effectiveness.

SERVICE DETAILS

Guaranteed response time
Telephone Helpdesk
Remote Assistance
On-site call-out option*
Flexible coverage times
Windows & Mac supported
24x7 server monitoring
System updates and patches
Monitoring of Antivirus and Anti-spyware updates
Backup management
System and network audit
Asset register
Regular IT review
Named Account Manager

*On-site visits are charged at £50+VAT - You can have these added to your monthly contract as an On-site call-out option, or pay as you go.